Reduce Time on Tickets, Increase Time on Innovation
Our ROI calculator tells you how much time and $$$ you’ll save by eliminating mundane IT tickets and leveraging automation.
Reduced Ticket TTR
18 hours is the average SLA of an IT Ticket, with the productivity costs of IT tickets standing at $73/hour (source). The average TTR with Lumos is 4 minutes. We do this through automating access requests for employees via the Lumos AppStore.
You can set-up approval processes by individual apps and permissions, allow employees to request access via Slack or Lumos, and grant access within minuteswithout long ticket threads.
What Our Customers Are Saying
“Self-service is a game-changer. Employees go to our AppStore to request app access. Requests are routed to approvers. Provisioning is automated. Plus, everything is logged in our ITSM for audits.”
Mark Jacques, Director of Information Security at Vox Media
Ticket Volume Reduction
The average IT team has anywhere between 40-60% of IT tickets around access requests and onboarding, with the cost of provisioning standing at $84/hour (source). Lumos can help drastically reduce that number through automation.
You can customize approval workflows by individual apps and permissions and allow employees to request access via Slack, pre-approve access to applications for specific employees, and automate onboarding and offboarding with a few clicks, eliminating the need for access and onboarding tickets.
What Our Customers Are Saying
“Almost 50% of our help desk tickets used to revolve around software access. It was time to shift from endless JIRA tickets to Slack-first self-service.”
Mark Jacques, Director of Information Security at Vox Media
*Calculation: We use a conservative estimate of 70 apps per employee, provisioning cost of $84/hour (source), and productivity cost of $73/hour (source) as our baseline and apply the average time savings we’ve helped our customers realize. However, every organization is unique, and in many instances the ROI we can provide is much greater that the conservative number here.
Want to make these savings a reality?
The next step is to schedule a demo with our team so we can do a deeper analysis on how Lumos can help your organization.
“Our goal with Lumos is to make our employees even more productive. At the same time, we’ve dramatically stepped up our compliance and security. Only Lumos can do that!”
One Platform to Govern It All
Break down technology silos and give IT, Security, Compliance, and Finance visibility into app usage, entitlements, and spending - and the power to take action on that data.
IT Automation
Slash IT Tickets through self-service
Least Privilege
Cut threats with just-in-time access
Compliance
SOC/SOX with easy access reviews
Savings
Eliminate unnecessary SaaS spend
