ZERO-TOUCH IT
More Building, Less Busywork
Managing the access needs of employees creates costs at both ends: time-consuming manual processes for IT teams and lost productivity for employees as they wait for the access they need. With Lumos, automate up to 50% of your IT support tickets through a self-service app store.
Lumos customers Do More With Less
Key Benefits
Unlock Operational Efficiencies
Sophisticated birthright policies create more comprehensive onboarding, leading to fewer ad-hoc tickets for new employees.
Omni-channel support experience that meets employees and managers where they are, including self-service app requests and approvals via Slack, Teams or your ITSM.
Integrations cover access at the entitlement level so employees can request and receive the specific access they need in Lumos, without needing to make additional adjustments in the target app.
Deflect access request tickets through AI and simplify multi-step approval workflows.
Secure The Business
Automatically remove stale or orphaned access, to reduce identity attack surface.
Offboard departing employees with confidence without having to manually search for and remove local accounts.
Access is time-based by default, preventing unneeded access from lingering after it is no longer needed.
Increase Profitability
Reclaim unused licenses on autopilot based on granular usage data. No more manually downloading user lists because you ran out of licenses.
Reduce expensive manual processes through ticket deflection, automated approval workflows and faster time-to-resolution.
Chegg Reduced Ticket TTR by 99%
After implementing Lumos, Chegg automated 25% of their overall ticket volume, reduced their ticket TTR by 99% and built a culture of self-service for over 2500 employees.
Try Lumos Today
