Click Fatigue is Killing Access Reviews—Here’s What to Do About It

A million certifications. One year. That’s what a large enterprise recently reported when describing their annual user access review (UAR) process. And the volume is only increasing year over year, as audit requirements expand and entitlements multiply. The issue? It’s not that end users don’t understand their role. It’s not that IT teams are not aware of what they need to do. It’s that they are overwhelmed with how manual the process is. But there is no way around the UAR process. They are needed to pass compliance frameworks like SOX, SOC2, PCI-DSS, HIPAA, and others. 

User access reviews have become synonymous with click fatigue—a repetitive, high-volume exercise that dilutes focus and leads to rubber-stamped approvals. Even at well-resourced enterprises, it’s clear that the status quo isn’t working. 

So how do we fix it?

What’s Driving the Fatigue

At its core, the UAR process is meant to ensure users have the right access—no more, no less. But when every identity, every app, and every entitlement must be reviewed manually, it becomes a compliance checkbox rather than a meaningful security control. Imagine doing this when the team is lightly staffed and tasked with other initiatives they need to focus on. 

Audit expectations continue to grow. Entitlements expand. But resources don’t. That creates bottlenecks—and compounding risk and spend wastage. A typical process goes like this: 

1. Start with a plan where the critical apps and data eligible for access review process are selected for meeting compliance and regulatory requirements. 
2. Discover what identities have access to said business-critical apps and data. This requires data gathering from different app owners and IT teams, while cross-checking with HRIS systems, to ensure that the information is up-to-date and relevant. 
3. Determine whether each identity should be able to access the information or not. This where having the right context plays a huge role in helping understand whether the access is right-size. 
4. Once the data and evidence is gathered, ensure the right owners approve or reject the access.  
5. Next, remediate any issues discovered - i.e. take away inappropriate or unneeded access to sensitive information. This whole process takes a few tries to ensure all incorrect access has been cleaned up and evidence is tracked to show remediation progress. 
6. Demonstrate to an auditor that all access to sensitive data is accurate and tracked with sufficient evidence. 

Access reviewers become overwhelmed very quickly when following this process and have to repeat it on a regular basis with hundreds, or even thousands, of individual access line-items. This is where delays and errors start creeping in – or worse, they may start rubber-stamping approvals due to lack of time and context into what they are approving access for. 

Steps to Reduce UAR Overload

If we want to get serious about reducing click fatigue, we need to stop thinking about individual access reviews and start thinking about how we design and govern access more intelligently from the beginning. Follow these steps to reduce UAR overload:

1. Dynamic Access Controls
2. Just-in-Time (JIT) Access
3. Advanced AI-Powered Intelligence
4. Automation Workflows

Let's dive deeper into each of these steps.

1. Dynamic Access Controls 

Instead of reviewing users one by one and what kind of access is needed for each app, first review policies. 

As systems and apps grow and the number of identities to be governed increases, your role-based access policies (RBAC) needs to adapt and transform along with it. Your environment is not static, and your RBAC framework shouldn’t be either. Transforming static RBAC into dynamic, policy-driven access allows your teams to get out of day-to-day management of policies as new employees join, leave or transition jobs and makes it truly automated end-to-end. This allows for:

• Real-time policy enforcement with up-to-date rules and entitlements.
• Consistent policy adherence without any security gaps or misconfigurations. 
• Auto-certification of access granted through reviewed policies, accelerating the UAR process. 

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2. Just-in-Time (JIT) Access

Reduce persistent access in the first place. With JIT access, users request time-bound access only when needed—creating built-in micro-certifications. It’s self-service, auditable, and limits the attack surface. By making access to sensitive apps time-based by default, lingering access is prevented - making the environment much safer and audit-friendly. JIT access guarantees: 

• Streamlined access reviews with lesser access line-items to review. 
• Boosted productivity by ensuring users get access to the right apps, when they need it, without delays.
• Simplified evidence tracking by monitoring access grants and revokes in one unified place - ensuring a single source of truth for access campaign owner and all app owners. 

3. Advanced AI-Powered Intelligence 

Not all access needs to be reviewed equally. Bring the right context and prioritization required to drive decisions to what is otherwise a traditionally manual and click-heavy process. 

This doesn’t reduce the number of reviews, but focuses attention where it matters most – on risky access, not routine access – while letting the system handle the rest for you.

• Highlight changes, outliers and risks with AI-driven intelligence built into your review workflows, ensuring no missteps or rubberstamped incorrect access. 
• Flag new access, SoD violations, role anomalies, over-privileged access, and more to ensure you ace your reviews, every single time. 
• Only surface what has changed since the last review (new access, role changes, etc.), not the entire access set. 
• Remediate and revoke access confidently, with the right insights to drive your decisions. 

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4. Automation Workflows 

UAR automation is about flagging access and reporting, but it needs to be much more. Efficient UAR automation should be enforcing the right decisions with consistency and confidence. 

Rejecting access in a review is only meaningful if that decision is followed by timely and accurate removal across all systems. Not all IGA systems are created equal, as some struggle to offer the depth of integrations needed to remove or modify access as needed across disparate systems. You need to be able to: 

• Get the broadest integration coverage that enables access remediation workflows across SaaS, cloud and on-premise systems. 
• Track removals and automatically provide the right evidence via ITSM tools like ServiceNow and Jira to satisfy auditors.
• Generate comprehensive reports, with evidence tracking for access modification, formatted to different compliance standards like SOC 2, SOX, ISO 27001, HITRUST, and more.

Let Lumos Make it Easy For You

Click fatigue isn’t just an annoyance—it’s a security liability. It can cause audit failures, potential fines, and reputational damage. 

When UARs become a mechanical task, we miss what matters. By redesigning how we govern access from the start, and embracing smarter analytics, automation, and adaptive systems, we can finally put identity on autopilot—and reviews back in control.

Want to explore what this looks like in practice? Book a demo today to see Lumos in action.

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