Calculating Exponential ROI Through Automation

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The first aspect of measuring ROI is having a SaaS Management tool that identifies all tools in your stack and how to utilize them. When I’m looking at which tools will best expand our environment, I’ll look at the time cost and complexity. The #1 question I’ll ask when deciding upon software is:

What do we want to solve for: Time? Skills? Ease of use?

Once that is identified, I’ll look at any measurable factors within that aspect. Let’s say we’re optimizing for team performance. I’ll think about what configurations they’ll need to create this result for the end-user and at what scale. If it’s a larger organization, I want my team working on the more advanced and technical projects and will automate the rest. Even if it’s something as seemingly small as a 30 second wait time in a process, I’ll look at ways to eliminate those 30 seconds of loading time for that application - if it’s a department of 200 people using that app, the time saved adds up. I’ll calculate the time spent setting up the automation vs. the time it takes people to do the manual task many times over. I’ll multiply those factors against the corresponding dollar amount to quantify the ROI.